Which item is evaluated during onsite exams?

• A. Brand Recognition
• B. Social Media Presence
• C. Customer Satisfaction Surveys
• D. Corporate Governance

Answer: (D)

Onsite exams focus on how a company is directed and controlled. Regulators want to see the governance framework in place—the board’s oversight, policies, risk management processes, internal controls, and how issues are escalated and addressed. The other options relate to external signals of performance or customer feedback rather than how the organization is governed and controlled. Brand recognition and social media presence reflect marketing impact, while customer satisfaction surveys measure customer experience. Corporate governance covers the structures and practices that regulators assess during onsite examinations, making it the best fit.